Warranty:
All products purchased from us include a 30-day money-back guarantee and a 12-month repair warranty. Please ensure your product meets the warranty conditions before submitting a request. Products that do not meet these conditions are not eligible for warranty service.

Returns:
Before initiating a return, please contact our customer support team to obtain an RMA number. Returns without prior authorization will not be accepted.

Repairs:
If your product is defective and within the warranty period, we will assess the issue and provide replacement parts if needed. In some cases, repair or shipping fees may apply and will be discussed in advance.

Refunds:
Refunds are processed within 10 business days after we receive and inspect your return. If you haven’t received your refund within 15 business days, please contact us at support@holdlamp.com.

Your product warranty starts from the day you receive it. If a quality issue arises during the warranty period (not caused by misuse or damage), you can request a return within 30 days.

A 12-month manufacturer repair warranty for quality defects is offered, excluding damage from misuse or shipping. Please report any issues within the warranty period and return the product with its original packaging and your order number.

Please note, free repairs or replacements are not available once the warranty expires.

Regarding cancellations, unless otherwise specified, you have the right to cancel your order within 14 days of receiving the goods without providing a reason. Please notify us within this period and ensure the item is returned accordingly.

During normal use, any wear, aging, or damage occurring to the product is not covered under our warranty. If the product is damaged due to human error or misuse, the warranty will be immediately voided and no compensation will be provided.

Human error or misuse includes, but is not limited to, the following situations:

1. Improper installation or operation
2. Use outside the specified working environment (such as voltage, humidity, temperature)
3. Unauthorized disassembly, modification, or repair
4. Use of non-original parts or improper installation of parts
5. Accidental drops, water ingress, strong impact, or abnormal voltage surge

Customers are required to provide photos or videos of the damaged product as evidence for after-sales service evaluation.

For issues outside the warranty coverage, customers may contact us to purchase replacement or spare parts (if applicable), which will be charged at the original parts cost plus shipping fees.

Please kindly note that the warranty may be voided if you:

1. Open the device yourself in an attempt to repair it.
2. Modify, remove, customize, or replace any parts without our approval.
3. Use the device in a way it was not originally intended for.
4. Continue using the device after a fault occurs, which causes further damage.

To ensure smooth processing, all returns should be authorized by our support team before shipping. Returns sent without prior approval, sent to the wrong address, containing the wrong item, or empty packages may not be eligible for compensation.

Occasionally, packages may be damaged during shipping due to handling issues. If this occurs, please follow these steps:

1. Before signing for your package, inspect it carefully and inform the delivery person of any visible damage.
2. If you have already signed, please take clear photos of the damage and contact your local courier office to file a claim.
3. Contact us with your order number and the photos. We will coordinate with the courier company on your behalf. Once the claim is approved, we will pass the compensation on to you.

Please note that compensation policies vary by courier. In some cases, you may need to cover the cost of returning the damaged item before we can send a replacement. We apologize for any inconvenience this may cause.

If you find that a product purchased from us becomes faulty during the warranty period, please follow the steps below to request a replacement or repair:

Provide clear photos of the original HOLDLAMP packaging (both front and back), along with photos or videos that clearly show the issue and how the product is not working properly.

Once we’ve confirmed the problem, we’ll usually offer a refund or send you a replacement.

Please note: in some cases, you may need to return the faulty item to us for a free repair or replacement. You will be responsible for the return shipping cost, but we’ll cover the shipping fee to send the repaired or replacement item back to you.

When returning an item, please be aware that any customs charges, excise duties, or tariffs incurred during the return shipment are the customer’s responsibility. These fees may be deducted from your refund amount.

Exchanged items will be shipped using Flat Rate Shipping by default. If you prefer a faster shipping method, we can arrange this upon request, with any additional shipping costs applying.

To ensure a smooth return process, please keep an eye on any messages related to your return.

Customers will only be charged once for shipping costs, including returns. No restocking fees will be applied for returned products.